Streamline Services Plumbing, HVAC & Electrical

I used Streamline Services to replace my HVAC system and to install insulation on the ductwork in my basement in August 2024, and unfortunately that was an extremely expensive mistake. We have since had them out 7 times that I have record of to repair issues related to the ductwork insulation, at extreme disruption to mine and my husband’s jobs which are based in our home, and on 2 of those occasions they also had a manager supervising. It’s the least of my concerns at this point but they left a mess each time they came, insulation scraps and screws all over the place and tape stuck to the floor. After all that, the insulation has never been properly adhered to the ductwork and has fallen down repeatedly, there are multiple areas where the fiberglass insulation is exposed and where the tape has visibly lifted. The photos show what it looks like today, after the 7 repair jobs. Would you be happy with this in your home at the cost of $6,592? Their communication is somehow even worse than their workmanship. I’ve been trying to speak to a manager about a refund since December (I have record of 10 such inquiries I made in that time) and I’ve either been ignored or told that someone will call me and it never happens. They did give me a refund that amounted to roughly 8% of what I paid for the duct wrapping about two weeks ago, without contacting me or letting me know which I found odd, however that is not at all reflective of what I should be refunded after all of this and I think they just did it in hopes that I would leave them alone. I really wanted to resolve this with them amicably and have been exceedingly patient with them but unfortunately that goodwill hasn’t been reciprocated. We paid for our ducts to be wrapped and sealed and I think it’s clear we didn’t get what we paid for.

Amazing service all around. We had a leak in the tank of our water heater. Eric gave us a heads up before he arrived, on-time. He assessed the issue and clearly articulated a list of potential solutions. He was able install a replacement tank the same day, and we’re thoroughly impressed with the entire experience! I highly recommend Streamline Services. Note: The photo was taken right after the installation of the new unit. The damp floor was from the prior water heater tank.

Kenley was fantastic- knowledgeable and kind! He rescued our kitchen renovation by addressing several electrical issues and returned at the end of the project to add recessed and under cabinet lighting. We highly recommend Kenley and the streamline team!

I'd give 3.5 if half stars were available. The technicians are good. Let me start with that. Every technician who has come to my house has been very professional. I did have to go back and forth with management to have serious ducting issues fixed regarding an installation that was done under the previous homeowner two years ago. Eventually they obliged, and the team of people who did it were excellent. I just don't like how long it took for me to hear back from management who could have made a decision. Other people are not going to be as willing to play that cat and mouse game. I very much appreciate the technicians. I would just advise you do your research if you're going to have any major work done on how it's supposed to be done. You can search code regulations online, and products - even HVAC units - all have installation instructions nowadays.